​Compliments and Complaints

COMPLIMENTS
Monks Park Surgery aims to give a friendly, approachable and professional service to all our patients at all times. If you would like to tell us that you are happy with the service that we provide, do please let us know by telephone or in writing.  Please complete our online  Friends and Family test to let us know how we're doing.

​COMPLAINTS
We do always strive to improve our service to our patients and if you have any comments or concerns about any aspect of our service, do please let us know. You can speak to your GP, our practice manager or our reception staff who will all be happy to listen and to help. In the majority of cases, concerns can be resolved quite easily by speaking to us at the practice.

If this doesn't resolve the concern, or you'd rather not raise the issue directly with the practice, you can direct your concerns to:

NHS England Customer Contact Centre
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Post: NHS England
         PO Box 16728
         Redditch
         B97 9PT

The Health Service Ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. You can contact the Health Service Ombudsman:

Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

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