Make an Appointment

 How can I book an appointment?

You can make an appointment by:

Telephone - our phone lines are open from 08:30 Monday to Friday
Internet - you need to be registered with our Internet Service to book appointments online. To find out more click  here.

When are the appointments available?

We offer appointments from 7.30 in the morning Monday, Tuesday and Friday and from 8.30 Wednesday and Thursday throughout the day, late evening appointments until 7pm on a Wednesday and a Saturday morning surgery once a month.  Please note that all of these routine appointments will need to be pre-booked as we do not offer a walk-in service.

You can consult with any doctor in the practice irrespective of the doctor you are registered with.  If you have a preference for a particular doctor, please let our Reception staff know and they will do their best to accommodate you.

Doctor’s appointments are 10 minutes long so please be aware if you have several problems to discuss that you may need to book another appointment.  Click here or on the NHS Choices link opposite for more information.

Booking Routine Appointments
We currently have a mixture of "on the day" appointments and "advance"  appointments.  However, from November we are introducing changes to our appointment system. 

Changes to our Appointment System – NOVEMBER 2019

In November 2019 we are changing to a book ahead appointment system for routine face to face and telephone appointments. This means you will be able to book for up to 4 weeks ahead to see a GP for routine, non-urgent appointments.  You will not be able to book a same-day appointment for a routine problem.

From November, when contacting the practice to make an appointment, the receptionist will ask you for details about the problem or need you have.  

Receptionists are trained, experienced, professional staff and it is important that they ask patients why they need to be seen to ensure the right medical care is provided by the right health professional at the right time.

Remember:  the information that you give to our reception team is important as it helps us to prioritise patient need, to direct patients to the most appropriate clinician or service and to ensure all patients receive the right level of care.  Your information will always be treated in the strictest of confidence by all members of our team.

Urgent Appointments
From November, same-day appointments will only be available for urgent cases.

An urgent consultation is for a problem that cannot wait until the next available routine appointment.
 
WHEN YOU'RE LATE
It is important that you arrive for your appointment on time, as late arrival causes additional waiting time for others. If you arrive more than ten minutes late you may be asked to rebook your appointment for another time.

​MESSAGES AND INFORMATION
If you have some medical information which you would like to inform the doctor about, and you feel you do not need to see them, please let Reception know and the information will be passed on to the doctor.

CANCELLATIONS
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.